飲食業は「現場でしか得られない気づき」が無数に隠れております。机上の空論ではなく、経営陣からスタッフまで実際に店舗に立ち、お客様の反応を直接感じ取ることで、「何を求められているか」を五感でキャッチし、アップデートする事を大切にしています。経営陣や管理職が毎日店舗に立つことで、現場スタッフとの距離を縮める事も可能にしています。
Hands-on approach is the MARUGO way
In the restaurant business, there are countless hidden "realizations that can only be gained on the ground." Rather than armchair theories, everyone from management to staff actually visits the stores and directly feels the reactions of customers, so they use their five senses to grasp "what is wanted" and update their understanding. By having management and supervisors visit the stores every day, it is also possible to close the gap between them and the on-site staff.
東京、国内でも有数のソムリエ取得率を誇り、ワインの知識と提案力に優れた環境を整えています。資格取得を支援する制度があり、ホール・キッチン問わずワインに情熱を持つスタッフが日々学びを深めながら、お客様に最適な一杯を提案できる体制を築いています。
Number of sommeliers: 28
We boast one of the highest rates of sommelier qualifications in Tokyo and the country, and have created an environment with excellent wine knowledge and proposal capabilities. We have a system in place to support qualification acquisition, and our wine-passionate staff, both in the dining area and in the kitchen, are learning more every day, building a system that allows them to propose the perfect glass to our customers.
東京での30年以上の飲食事業継続や上記の信頼によるセールス実績により、ワイン業者様を中心に70社前後の提携業者様とパートナーシップを締結しています。
Partnership
With over 30 years of continuous food business in Tokyo and a sales track record based on the trust mentioned above, we have concluded partnerships with around 70 companies, mainly wine companies.
新宿三丁目エリアを中心にドミナント展開することで、近隣店舗との情報、人材、食材、顧客などの共有を容易にし、生産性や効率性、柔軟な対応が現場で可能となります。
Dominant expansion
By establishing a dominant presence in the Shinjuku 3-chome area, we will be able to easily share information, human resources, ingredients, customers, etc. with nearby stores, enabling productivity, efficiency, and flexible responses on-site.
従業員の大半を正社員雇用しており、「食のプロ」集団である事で顧客満足と獲得に繋がっています。また10年以上勤続者や退職後に再就職する従業員が多いことも、マルゴグループの魅力です。
Number of employees
The majority of employees are full-time employees, and being a group of "food professionals" leads to customer satisfaction and acquisition. Another attraction of the MARUGO Group is that many employees have worked there for over 10 years or have re-employed after leaving the company.